Overview
The Employee Excellence Series is a collection of powerful films that will inspire your employees and managers to challenge their way of thinking and become more cooperative and productive and help drive your organization to the next level with their interactions with external-facing customers.
Trainings Included
Orientation for New Hires
Whether online or in-store, selling a product or performing a service, companies that put their employees first are usually the most successful in reaching their long-term goals. Most successful organizations thrive on good management and employee relations. Managers deserve your respect and a good day's work. The employee deserves to be treated as a valuable member of the team.
See moreOrientation for Leaders
A good leader is sensitive to the needs of their staff., They know employees perform at their best when they are happy, knowledgeable, and motivated. They treat their employees with respect and as a valued member of the team. They know good relationships are based on trust and honesty. Most important, a good manager sets the example of appropriate behavior and commitment to excellence.
See moreRight Attitude Right Results
One narrator describes what qualities comprise the human structure while another narrator describes the structure for a successful business; thus we learn the many qualities that comprise a great employee and a successful organization. See how an ambitious employee knows that learning business skills leads to economic prosperity. See how a sensitive employee is respectful of coworkers.
See moreQualities of a Great Employee
Is a great employee born or made? Good if not great employees are important in any business. They are dependable, creative, passionate, and inspire others to be better employees. When looking to add staff to your workplace, though knowledge is an asset, it can be taught. What is essential for an employee to achieve greatness is to have a great sense of personal security, an innate confidence that exudes passion.
See moreOrganization Culture for Learning
Learning is a natural process. Transformational learning is the expansion of one's beliefs and mindsets. It challenges how we see and do things. The problem with the status quo is that it avoids examination and may hamper growth. We all need to continuously learn and improve and adapt. It is true that organizations with a transformative culture stay relevant and thrive.
See moreEssential to the Team
It is one thing to call a group of individuals a team. It is another thing for that group of individuals to actually function as a team. Teamwork is the concept of people working together cooperatively. As a team player or manager, it is beneficial to learn about effective communication, conflict resolution, and how everyone is enriched from respect, support, and appreciation.
See moreExcellence in Customer Service (Short Version)
Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Also included: phone presentation, emails, faxes, manners.
See moreExcellence in Customer Service
Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise, and steadiness. Also included: phone presentation, emails, faxes, manners.
See moreAdapting to Change
We all wish for things to be better and more effective yet often dread, if not fear, the steps for improvement and our current routine. Many people think they can control the environment around them when, in fact, all we can control is our thoughts and reactions. By learning to accept that change is natural, we can begin to adapt more quickly.
See moreMistakes are Valuable Teachers
As children, we were taught to distinguish right from wrong and to get the answer right. In fact, to be right was so important that, when wrong, our first reactions were perhaps to deny it, get defensive, blame others, or internalize it. As adults, it is no wonder why so many people fear making mistakes - even to the point of viewing failure as permanent and success as temporary. What if we consider mistakes to be useful?
See moreThe Strategic Thinker
We all wish for businesses to be healthy, sustainable, and soar. Each day, business owners or managers can spend their time maintaining the systems or, in addition, they can use strategic thinking (analysis, planning, and strategizing). Planning the future of your company in an organized manner is essential to its expansion and increased revenue.
See moreCommunicating Effectively
Words create impressions, images, and expectations. They influence how we think. Words can inform, words can hurt, and words can reassure. There's a powerful connection between the words we use and the results we get. Poorly chosen words can hamper enthusiasm and affect self-esteem. Well chosen words can motivate and encourage thinking and creativity.
See moreThe Two Minute Mental Break
The average American work 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break, only 1 in 3 coworkers actually take a lunch break. The remaining 2 in 3 eat at their desks and do not take short breaks. In fact, coworkers are often hesitant to even take a break if their manager does not. Taking breaks may reduce headaches, eyestrain, and lower back pain.
See moreHabits That Impact Work
For millions of Americans in the workplace, sharing an office with an annoying coworker can be very stressful. In fact, the habits of an annoying coworker are the number one source of stress. Good people could have annoying habits. Of course, what is annoying to one may be endearing to another. But a productive work environment should be free of unnecessary distractions.
See moreFirst-Time Manager Tips
Congratulations! You have been selected to be a manager. Some get there by accident, others work their way up the ladder. But now you are here, it's not longer about you, it's about your team. And you have a new challenge, you must prove your effectiveness to your former peers and to your new hires. A first-time manager will discover it takes times to find your footing and know your direction.
See moreDiscipline in the Workplace
A good manager knows disciplining employees is part of the job. A great manager knows the purpose of discipline is to correct behavior instead of punishing or embarrassing an employee. Indeed, most employees strive for excellence - and they greatly benefit from guidance and understanding instead of diminishing remarks or threats. Employees need feedback on what they are doing right or doing wrong.
See moreOrganizing Your Workspace
In every moment, you can savor time or squander time. Did you know the average executive wastes six weeks a year searching for paper? It is essential to organize your workspace as well as your thoughts. Put everything in its place and think positive. Starting with your desk, only keep things you constantly need. Work needs space and most of the clutter on your desk is probably paper.
See moreOvercoming Procrastination
Let's rethink the term Time Management. We cannot manage time but we can manage ourselves in a timely manner. To achieve productivity is to avoid procrastination. Cause include waiting for the right mood, a fear of failure, a fear of success, undeveloped decision-making skills, poor organizational skills, and perfectionism. The only difference between busy and being productive is results.
See moreTech Leadership Code to Success
IT is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. The IT leader must bring all of the workers together; and the leaders must have knowledge and experience to become a well-rounded professional. The IT leader must be a visionary, a project manager, and a specialist in operational excellence.
See moreFor a Single Individual
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$29.99
Individual VersionCourse Description:
The Employee Excellence Series helps employees and managers excel in customer-facing roles by enhancing communication, problem-solving, and adaptability. These training films inspire growth, foster cooperation, and provide practical strategies to improve productivity and build strong customer relationships. By applying these skills, individuals can drive organizational success and create lasting connections that support long-term excellence.
Course Features:
- Online 24x7 self paced training
- Only $29.99 for an individual
- 3 Year certificate upon completion
- Free retakes. You are guaranteed a certificate
- Receive your Employee Excellence certificate immediately upon completion
- Comprehensive and easy to understand training
- Up to 90 days to take and review the training
- English and Spanish versions included
- 30 day money back guarantee
Course Overview:
| Audience | Everyone |
| Avg Completion Time | 3 Hours |
| Format | Online Self Paced Training |
| Access | Online Access for 90 Days |
| Certificate of Completion | Yes |
| Certificate Expiry | 3 Years |
| Wallet Card | Yes |
| Audio | Yes |
| Language | English & Spanish |
| License | Single User |
How it works:
- Register for the individual training
- Login as your convenience 24x7
- Take the training and pass the final exam
- You receive a pdf certificate immediately upon passing the final exam
For an organization
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$29.99
Organization VersionCourse Description:
The Employee Excellence Series helps employees and managers excel in customer-facing roles by enhancing communication, problem-solving, and adaptability. These training films inspire growth, foster cooperation, and provide practical strategies to improve productivity and build strong customer relationships. By applying these skills, individuals can drive organizational success and create lasting connections that support long-term excellence.
Course Features:
- Online 24x7 self paced training
- Group discounts available
- No contracts, pay as you go, cumulative discounts
- Zero administration: no need to create & administer usernames and passwords
- Shared multi-user login for employees
- Free retakes. Each employee is guaranteed a certificate
- Certificates and transcript scores automatically emailed to account administrator
- Automatically creates and maintains detailed training log in MS Excel
- No expiration date on any seats purchased
- English and Spanish versions included
- 30 day money back guarantee
Course Overview:
| Audience | Everyone |
| Avg Completion Time | 3 Hours |
| Format | Online Self Paced Training |
| Access | Multi User (No Time Limit) |
| Certificate of Completion | Yes |
| Certificate Expiry | 3 Years |
| Wallet Card | Yes |
| Audio | Yes |
| Language | English & Spanish |
| License | Multi User |
How it works:
- Register for the Organizational Training
- Login to your administration account and copy the template instructions provided
- Paste them in an email to your staff (same instructions for everyone)
- Sit back and the certificates for everyone will be emailed to you as they complete their training
Certification + Wallet Card:
Print your certification and wallet card immediately online upon successful completion of the course
Frequently Asked Questions
General
The Build Team Work series offers a collection of 4 video series that help organizations achieve excellence simply and effectively:
- The Business Essentials Series is a collection of short HR training films that address the core and essential training required by all employees.
- The Employee Excellence Series is a collection of powerful HR training films designed to help organizations achieve excellence in their interactions with external-facing customers.
- The Emotional Intelligence Series is a collection of thought provoking HR training films designed to help organizations achieve excellence in their internal interactions and build cohesive teams.
- The Healthy Body and Mind Series is a collection of powerful HR training films focused on employee wellness and ensuring no one is left behind
